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Management and staff at DWK Life Sciences are dedicated to the principle of never ending improvements in product quality, reliability & customer service excellence.
Our principal aim is to always supply to our customers first class quality, reliable general laboratory and diagnostic glassware & plastic wares, along with professional calibration services. This will be accompanied with unrivalled levels of customer service that conform exactly to stated, agreed specifications, order requirements and any other underpinning relevant statutory or regulatory requirements.
The establishment of our QMS is therefore the foundation on which we establish a company culture committed to continual improvement in line with our following mission and values:
To be the supplier of choice for all general laboratory glassware, re-usable plastic ware and single use diagnostic ware, satisfying our customers’ needs.
To maintain a high standard of quality throughout the business, from order placement to receipt of goods.
People – Through teamwork and continual development of our staff we achieve excellence throughout the entire business unit.
Customers – Through understanding the needs and requirements of our customers we continue to provide them with high quality products.
Our QMS is based on the requirements of BS EN ISO 9001, BS EN ISO 13485 and BS EN ISO 17025 and the management team of DWK Life Sciences is fully committed to fulfilling these and other pertinent agreed requirements. The system has been developed to enable full integration of in-house requirements, product standards, industry best practice and client specific requirements. All staff are required to familiarise themselves with, and implement, system documentation, process and procedures relevant to their work.
We are dedicated to continuous improvement and committed to good professional practice and the quality and reliability of the calibration services offered to our clients. We will continually invest in modern technologies to place us at the forefront of our industry.
Our QMS provides a risk based approach to managing opportunities and mitigating risks, including the elimination of product / service quality defects or other potential quality issues at the earliest stage possible. This in turn improves the overall efficiency of the organisation and supports the achievement of the established quality objectives and customer satisfaction.
Top management demonstrate leadership and commitment through the implementation of the QMS, including the formulation, monitoring and measurement of quality objectives.
This policy will be communicated to all staff and any relevant stakeholders and interested parties e.g. sub-contractors that may be working on our behalf.
Top management will review this policy and formulate QMS objectives during annual management reviews to ensure its integrity, effectiveness and compatibility with the context and strategic direction of the organisation.